Business Line, November 3, 2019

India Inc, Centre must learn the right lesson from surge in festival spending

Diwali sales boost shows that in these difficult times, it is better to drop margins and push sales volumes up, rather than hold on to high margins and not sell at all
Indians splurged 19,000 crore in just six days at Amazon’s ‘Great Indian Festival’ and Flipkart’s ‘Big Billion Day’ sales. The combined gross merchandise value of the e-commerce majors from this season’s festive sale was 30 per cent higher than 2018 and 77 per cent more than the year before. Elsewhere, India’s largest carmaker Maruti Suzuki posted its first increase in sales after seven months. It sold 48,000 cars on Dhanteras day alone. The white goods and home appliances sector too registered a 25 per cent increase in volumes. What do these numbers indicate? Some would like to use these facts to deny the obvious slowdown. But the real message for manufacturers, retailers and the government is that consumers are willing to spend if they see real value. In other words, if the price is right. When consumer confidence is low, as the RBI’s bi-monthly Consumer Confidence Surveys reveal, people tend to hold back their spending. They did just that, and saved up over the last few months. But when brands enticed them with good discounts, they dropped their reticence and took the bait. There is a signal lesson here for manufacturers, who have been looking to the government to bail them out with tax sops — in these difficult times, it is better to drop margins and push sales volumes up, rather than hold on to high margins and not sell at all. Some manufacturers appear to have understood this, and have extended their ongoing discounts till the end of the year. This could bode well for the economy. 

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