Demonetisation was the biggest tipping point for me
Pankaj Mishra February 22, 2019 day Kotak is a risk-taker and a fighter but not the kind to go swinging blindly. Which is why although he’s a recent convert to “the digital way of growing our future in banking and finance,” the veteran banker is mindful that the driving point has to be the consumer and not technology-obsession. In this Outliers podcast with Pankaj Mishra from last year, the managing director and chief executive of Kotak Mahindra Bank explains why he’s convinced that technology will be the biggest changer for financial services and why “once you have conviction you need to move fast.” While he has his hands full with a court case against the Reserve Bank of India and the IL&FS rescue, Kotak’s sharply focused on his bank finding “ways of getting plugged into the future ecosystem or creating one of our own.” There are several important lessons and nuggets to be gleaned from this conversation — thanks to Kanika Berry for transcription — including Kotak’s ‘Ph...